Privacy Policy
Who we are
This website, www.supwales.co.uk (the “Site”), is operated by SUP Wales Limited. In this Privacy Policy references to “we”, “us”, “our”, are references to SUP Wales Limited.
COOKIES
WHAT ARE COOKIES?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like who you are, your preferences or what’s in your shopping basket. Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you. To learn more about cookies, visit All About Cookies.
HOW LONG DO COOKIES LAST?
Cookies last for different lengths of time depending on what they are used for:
Session cookies are temporary cookies and are only stored until you leave the website or when you close your web browser.
Persistent cookies last for a fixed period of time, defined within the cookie, and allow the website to recognise the device again when the user returns to that website on that device.
WHO SETS COOKIES?
First party cookies are set by the website that you are visiting and can only be read by that website.
Third party cookies are set by an organisation other than operator of the website. This might be for the purposes of website measurement, to allow a third party service on the website to operate or to target or deliver advertising.
HOW DO WE USE COOKIES?
The Site www.supwales.co.uk uses a range of first and third party cookies that enable us to offer an enhanced, personalised experience. The information stored in cookies falls into the following categories:
Strictly Necessary Cookies
These cookies are essential in order to enable you to use the Site and its features. Without these cookies, we are unable to provide services that you have asked for, such as viewing content or purchasing products or services.
Performance Cookies
These cookies collect information about how visitors use the Site, for instance which pages visitors go to most often and if they get error messages. All information that these cookies collect is aggregated and therefore anonymous, and is only used to improve how the Site works.
Functionality Cookies
These cookies allow the Site to remember choices you make (such as your user name and preferred settings). This would allow us to provide you with local weather reports, remember changes you have made to text size or provide services you have asked for. The information these cookies collect may be anonymised and cannot track your browsing activity on other websites.
Targeting or Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests, to limit the number of times you see an advertisement and to help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
To manage cookies linked to targeting or advertising activities, visit Your Online Choices.
To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt Out. We use cookies to provide you with personalised advertisements when you visit other selected websites. The data contained in the cookies placed is anonymous and doesn’t contain any personal details. It’s easy to opt out of these adverts: If you no longer wish to be shown personalised banners, click to opt-out button.
HOW TO CONTROL COOKIES
You can delete all cookies that are already on your device and prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website and some services and functionalities may not work.
All major browsers allow you to change your cookie settings – for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. You can usually find these settings in the ‘options’ or ‘preferences’ menu of your browser. To understand these settings, the following links may be helpful, or you can use the ‘Help’ option in your browser for further assistance.
Cookie settings in Internet Explorer and Edge
Cookie settings in Safari web and iOS.
PRIVACY.
WHAT DO WE DO WITH YOUR INFORMATION:
When you purchase something from our store (product or service), as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store from time to time about new products and other useful updates.
CONSENT:
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, book a service, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing or advertising, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by reaching us at contactus@supwales.co.uk or mailing us at:
SUP Wales Limited, Gcng House, Unit 12, Tawe Business Village, Swansea, United Kingdom, SA7 9LA
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SHOPIFY
Our store and website uses the Shopify platform to run it’s eCommerce functionality. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored on a secure server behind a firewall.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SUP SCHOOL SERVICE
All staff are required to keep exclusive knowledge of the SUP Wales or its clients within the SUP Wales. Such information is not to be passed on, or made available, to any parties outside of the SUP School. Physical consent & indemnity forms are locked securely at SUP Wales Head Office, and all online files containing personal data are password protected.
THIRD PARTY ADVERTISING TECHNOLOGIES
In addition to using cookies and related technologies as described above, we also may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behavior. These companies may use information about user behavior in order to provide customised advertisements across various services and products. In the course of providing these services, products or placing advertisements, these third party companies may place or recognise a unique cookie on your computer, and may record information to these cookies based upon your activities on any of our Sites and/or Services and on third party websites. Each of these companies uses this cookie information according to their own privacy and security policies. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out as indicated in this Policy. Please note this does not opt you out of being delivered advertising. You will continue to receive generic ads.
PAYMENT:
If you choose a direct payment gateway to complete your purchase, then our payment processor Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
THIRD-PARTY SERVICES:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
LINKS:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
GOOGLE ANALYTICS:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECURITY:
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT:
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following way:
•If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or e-mailing us at contactus@supwales.co.uk, or write to:
SUP Wales Limited, Gcng House, Unit 12, Tawe Business Village, Swansea, United Kingdom, SA7 9LA
We will not sell, distribute or lease your personal information to third parties without prior consent.
You may request details of personal information which we hold about you.
If you would like a copy of this information, please write to:
SUP Wales Limited, Gcng House, Unit 12, Tawe Business Village, Swansea, United Kingdom, SA7 9LA
CONTACTING:
If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at our address below. We will promptly update any information found to be incorrect.
Please contact us if you have any questions at:
SUP Wales Limited, Gcng House, Unit 12, Tawe Business Village, Swansea, United Kingdom, SA7 9LA
Or e-mail contactus@supwales.co.uk